Privacy Policy

This policy explains how I Q Logistics Ltd. (trade mark Eurostill) collects, uses and protects the personal data of visitors to eurostill.bg, in line with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.

1. Who processes your data

  • Controller: I Q Logistics Ltd. („Ай Кю Логистик“ ООД), UIC 202849552
  • Registered office: 2A Emilian Stanev Str., Sofia, Bulgaria
  • Correspondence address: 1 Vili Kazasyan Str., entr. A, 1407 Sofia, Bulgaria
  • Email: c_stojanova@eurostill.bg
  • Phone: +359 894 65 24 51

2. What data we collect

  • Data you send us through the contact form, by email or phone: name, email, phone, the text of your enquiry.
  • Account data („My account“): username, email, password (stored encrypted), address and phone if you enter them.
  • Order and quote data: name, delivery address, phone, email, ordered products.
  • Technical data: IP address, browser and device type, pages visited and cookies (see the Cookie Policy).

3. Why we use the data and on what legal basis

  • Answering enquiries and preparing quotes: steps prior to entering into a contract (Art. 6(1)(b) GDPR).
  • Fulfilling orders, delivery, installation and warranty service: performance of a contract (Art. 6(1)(b)).
  • Accounting and tax obligations: legal obligation (Art. 6(1)(c)).
  • Protecting the site from abuse and spam: legitimate interest (Art. 6(1)(f)).
  • Statistics and advertising through cookies: your consent (Art. 6(1)(a)), which you can withdraw at any time.

4. How long we keep the data

  • Enquiries without an order: up to 1 year.
  • Order and invoice data: as long as the law requires (up to 10 years for accounting records).
  • Website account: until you ask us to delete it.

5. Who we share the data with

We do not sell your personal data. We share it only when needed: with couriers and installation teams to fulfil an order, with our accountant, with hosting and IT providers who maintain the site, and with public authorities when the law requires it. Google (Analytics, Ads, Maps, YouTube), Meta (Facebook) and Cloudflare (form protection) may process data outside the EU under the EU Standard Contractual Clauses.

6. Your rights

You have the right to access, rectify and erase your data, to restrict processing, to data portability, to object and to withdraw your consent. To exercise your rights, write to the email above. We answer within 1 month.

You may also lodge a complaint with the Bulgarian Commission for Personal Data Protection: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, www.cpdp.bg.

7. Security

The site uses a secure connection (HTTPS). Access to the data is limited to the staff and partners who need it for their work.

8. Changes

We may update this policy. The current version is always on this page. Last updated: 15 October 2026.